iWarehouse Agreements
Intelligent Warehouse Solutions - Customer Agreement Repository
Please see the agreement corresponding to the applicable Intelligent Warehouse Solution product listed below. For agreements effective before the Last Updated date or if you do not feed the agreement you need, please contact your Solutions and Support Center for further information.
Online Terms
The following terms govern the procurement and use of RAYMOND® Intelligent Warehouse Solutions when the customer and contracting Solutions and Support Center are not parties to a written agreement explicitly governing customer’s procurement and use of the particular Intelligent Warehouse Solution as of the order date. For terms effective before the Last Updated date or if you do not see the terms you need, please contact the contracting Solutions and Support Center.
Please note: If you are a customer and would like to make edits to these terms for purpose of your product orders, please contact your Solutions and Support Center for an editable copy of the Master Agreement – Intelligent Warehouse Solutions. Redlines to these online terms will not be entertained.
iWarehouse Telematics System
| Agreement | Last Updated |
| iWAREHOUSE Telematics System Terms (Capital/Lease) | May 5, 2025 |
| iWAREHOUSE Telematics System Terms (Subscription) | May 5, 2025 |
| iWAREHOUSE Telematics System Terms (Rental/Usage) | January 1, 2023 |
| iWAREHOUSE Telematics System Terms (Australia) | May 1, 2023 |
Labor Management System
| Agreement | Last Updated |
| Labor Management System Terms (Capital) | July 2, 2021 |
| Labor Management System Terms (Subscription)* | July 2, 2021 |
Zoning and Positioning
| Agreement | Last Updated |
| Zoning and Positioning Terms | September 12, 2022 |
In Aisle Detection System
| Agreement | Last Updated |
| In Aisle Detection System Terms | September 12, 2022 |
| In Aisle Detection System Terms (Rental/Usage) | January 1, 2023 |
iTRACK Asset and Maintenance Management System
| Agreement | Last Updated |
| iTRACK Terms | October 6, 2021 |
Pick2Pallet LED Light System
| Agreement | Last Updated |
| Pick2Pallet LED Light System Terms | September 12, 2022 |
| Pick2Pallet LED Light System (Rental/Usage) | January 1, 2023 |
Raymond Virtual Reality Simulator
| Agreement | Last Updated |
| Raymond Virtual Reality Simulator Terms (Subscription) | July 2, 2021 |
Raymond iWAREHOUSE Real Time Location System
| Agreement | Last Updated |
| Raymond iWAREHOUSE Real Time Location System Terms | August 24, 2022 |
| Raymond iWAREHOUSE Real Time Location System (Site Survey) Terms | August 24, 2022 |
Raymond iW.FieldSense
| Agreement | Last Updated |
| Raymond iW.FieldSense Terms | September 12, 2022 |
| Raymond iW.FieldSense Terms (Rental/Usage) | January 1, 2023 |
iBATTERY® Integrated and iBATTERY Wifi
| Agreement | Last Updated |
| iBATTERY Terms (Capital/Lease) | November 23, 2021 |
| iBATTERY Terms (Subscription)* | November 23,2021 |
Raymond iW.ObjectSense
| Agreement | Last Updated |
| Raymond iW.ObjectSense Terms |
February 3, 2022 |
| Raymond iW.ObjectSense (Rental/Usage) | January 1, 2023 |
Integrated Tether System
| Agreement | Last Updated |
|
October 10, 2023 |
|
| November 16, 2023 |
* Labor Management System and iBATTERY Integrated are only available for subscription purchase in connection with an iWAREHOUSE Telematics System subscription
Data Processing Addendum
The following addendum sets out the legal framework under which the contracting Solutions and Support Center processes personal data.
| Agreement | Last Updated |
| Data Processing Addendum | May 5, 2025 |
Product Specific Terms
Some Intelligent Warehouse Solutions have additional terms that apply to the written agreement between the customer and contracting Solutions and Support Center. These specific terms are identified below.
Pick2Pallet LED Light System
| Agreement | Last Updated |
| Pick2Pallet Product Specific Terms | July 20, 2021 |
iTRACK Asset and Maintenance Management System
| Agreement | Last Updated |
| iTRACK Product Specific Terms | October 6, 2021 |
Raymond iWarehouse Real Time Location System
| Agreement | Last Updated |
| iW.RTLS Product Specific Terms | July 20, 2021 |
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Contact Us
At Raymond, we strive to provide our clients with the information they need to improve their business.
To obtain a copy of these terms effective before the Last Updated Date, please provide the following information:
