Masters Gallery Foods Reduces Impacts with iWAREHOUSE

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    masters gallery, raymond success story

    CHALLENGE: REDUCE IMPACTS

    Masters Gallery Foods’ warehouse managers wanted to reduce damage occurring to new racks, products and lift trucks. The company already worked with Raymond and Stoffel Equipment Company, Inc., a Raymond Sales and Service Center, for its fleet of Reach-Fork and stand-up counterbalanced lift trucks.

    So, when Stoffel suggested utilizing the iWAREHOUSE system to monitor and assess lift truck impacts, Masters Gallery Foods was quickly intrigued.

    masters gallery, raymond success story

    SOLUTION: ENCOURAGING PRODUCTIVITY

    The iWAREHOUSE system draws real-time, accurate information from the onboard computers — the vehicle managers — of Raymond lift trucks. Data from the iWAREHOUSE system is accessible through an online web portal called the iWAREHOUSE GATEWAY.

    It offers two levels of notification: a warning that triggers a horn, buzzer or light when there is an impact; and an alert that is immediately sent to a supervisor via e-mail or text message.

    masters gallery, raymond success story

    RESULT: REPORTING AIDS SUSTAINABILITY

    When service technicians conduct maintenance, they record it in the iTRACK® module. Over time, this allows evaluation of the costs of parts and labor, which helps in conducting root-cause analysis to determine what is contributing to maintenance needs.

    “We provided additional training for the operators involved. Five months later, we reduced the number of alerts to five — a reduction of 88 percent," says Dan Murphy, warehouse manager for Masters Gallery Foods.

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