Masters Gallery Foods Reduces Impacts with iWAREHOUSE

Masters Gallery Foods’ warehouse managers wanted to reduce damage occurring to new racks, products and lift trucks. The company already worked with Raymond and Stoffel Equipment Company, Inc., a Raymond Solutions and Support Center, for its fleet of Reach-Fork and stand-up counterbalanced lift trucks.

So, when Stoffel suggested utilizing the iWAREHOUSE system to monitor and assess lift truck impacts, Masters Gallery Foods was quickly intrigued.

The iWAREHOUSE system draws real-time, accurate information from the onboard computers — the vehicle managers — of Raymond lift trucks. Data from the iWAREHOUSE system is accessible through an online web portal called the iWAREHOUSE GATEWAY.

It offers two levels of notification: a warning that triggers a horn, buzzer or light when there is an impact; and an alert that is immediately sent to a supervisor via e-mail or text message.

When service technicians conduct maintenance, they record it in the iTRACK® module. Over time, this allows evaluation of the costs of parts and labor, which helps in conducting root-cause analysis to determine what is contributing to maintenance needs.

“We provided additional training for the operators involved. Five months later, we reduced the number of alerts to five — a reduction of 88 percent," says Dan Murphy, warehouse manager for Masters Gallery Foods.