Masters Gallery Foods Reduces Impacts with iWAREHOUSE
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CHALLENGE: REDUCE IMPACTS
Masters Gallery Foods’ warehouse managers wanted to reduce damage occurring to new racks, products and lift trucks. The company already worked with Raymond and Stoffel Equipment Company, Inc., a Raymond Solutions and Support Center, for its fleet of Reach-Fork and stand-up counterbalanced lift trucks.
So, when Stoffel suggested utilizing the iWAREHOUSE system to monitor and assess lift truck impacts, Masters Gallery Foods was quickly intrigued. -
SOLUTION: ENCOURAGING PRODUCTIVITY
The iWAREHOUSE system draws real-time, accurate information from the onboard computers — the vehicle managers — of Raymond lift trucks. Data from the iWAREHOUSE system is accessible through an online web portal called the iWAREHOUSE GATEWAY.
It offers two levels of notification: a warning that triggers a horn, buzzer or light when there is an impact; and an alert that is immediately sent to a supervisor via e-mail or text message. -
RESULT: REPORTING AIDS SUSTAINABILITY
When service technicians conduct maintenance, they record it in the iTRACK® module. Over time, this allows evaluation of the costs of parts and labor, which helps in conducting root-cause analysis to determine what is contributing to maintenance needs.
“We provided additional training for the operators involved. Five months later, we reduced the number of alerts to five — a reduction of 88 percent," says Dan Murphy, warehouse manager for Masters Gallery Foods.
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Related Products and Solutions
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iTRACK Asset & Cost Management System
Report, organize, understand and consolidate warehouse fleet and asset data for simplified equipment maintenance administration. -
iWAREHOUSE Essential
Optimize your fleet to run better with access control, electronic operator checklists, impact notifications and a web portal for data and reporting. -
Forklift Service Programs
Our factory-trained and certified Raymond forklift technicians have the experience, tools and service response time to keep your lift trucks and warehouse up and running.