Raymond® Exclusive Technician Development Program Optimizes Technician Training Decreases Customer Downtime

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11/18/2010

GREENE, N.Y. — Service technicians for The Raymond Corporation and its authorized Sales and Service Centers are now trained through Raymond’s exclusive Technician Development Program. This program provides technicians with practical application training that enables them to immediately work out in the field, increasing productivity and uptime for the companies whose lift truck fleets they service. Through completing the modules of this program, technicians are prepared with optimal expertise and skill to minimize customer downtime for service.

“Proper technician training begins with Raymond’s rigorous course manager training, an important component of the Technician Development Program,” says Scott Holcombe, director of training and certified course manager for Carolina Handling, LLC, in Piedmont, S.C. “Course managers are thoroughly trained to help guide technicians through the development program and are equipped with the tools to tailor training to an individual technician’s learning style. Through this process, course managers are in the best position to ensure individuals participating in the Technician Development Program learn the skills they need to perform at the highest level.”

The Raymond® Technician Development Program was designed and developed with a team of service managers and Sales and Service Center trainers. The program includes three workshops:

  • - Technical Primer to focus on foundational knowledge and skills.
  • - Scheduled Maintenance to meet ongoing, regular maintenance procedures required for specific trucks.
  • - Troubleshooting and Repair to perform diagnostics and repairs. Each level uses an approach that allows participants to learn at their own pace through hands-on exercises, videos, reading and small group activities. At the end of each level, technicians must pass a test to receive certification and move on to the next level.

 

“The Technician Development Program gave me a better understanding of the mechanical, hydraulic and electrical systems on a Raymond lift truck,” says Sean Smedick, field service technician for Associated Integrated Supply Chain Solutions, Addison, Ill. “Through one-on-one and hands-on training, I am prepared to work on all of Raymond’s products, which makes troubleshooting easier and enables me to complete service calls more quickly.”

For more information on Raymond’s Technician Development Program, other Raymond training programs or to locate a Raymond Sales and Service Center, visit www.raymondcorp.com or call 800-235-7200.

The Raymond Corporation is a global provider of material handling solutions that improve space utilization and productivity, with lower cost of operation and greater operator acceptance. Raymond offers the iWarehouse® system, an enterprise fleet optimization solution for warehouse and distribution center managers to collect and analyze real-time lift truck data to maximize fleet productivity and reduce costs. High-performance, reliable, ergonomically designed Raymond lift trucks range from a full line of manual and electric pallet trucks and walkie stackers to counterbalanced trucks, Reach-Fork® trucks, orderpickers and dual-purpose (pallet handling/case picking) Swing-Reach® trucks.

For additional information about The Raymond Corporation or to locate a Raymond Sales and Service Center, visit the company website at www.raymondcorp.com or call (800) 235-7200. Above. And beyond.®, CustomCare, iWarehouse®, Raymond®, Raymond Asset Protection, Reach-Fork®, Swing-Reach® are U.S. trademarks of The Raymond Corporation.

©2010 The Raymond Corporation. All rights reserved.

Publisher note - Send reader responses to:
The Raymond Corporation
Attn: Elizabeth Buza
South Canal Street
P.O. Box 130
Greene, NY 13778-0130
Fax: 607-656-9005
marcom@raymondcorp.com