CustomCare™: Partnering For Success

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Productivity. Performance. Efficiency. Guaranteed.

When you partner with Raymond, you're not just purchasing the world's most reliable, energy efficient and productive lift trucks, you're investing in the ultimate warehouse optimization experience.

The experience - CustomCare

The Result- lowest cost per pallet move

From introducing the narrow aisle concept to the first AC-powered Reach-Fork® truck, we've delivered innovations that drive business forward. Now we're taking that to the next level with a consultative approach we call CustomCare.

CustomCare represents the culmination of nearly 90 years serving the material handling industry. And it's delivered by our authorized Sales and Service Centers, the industry's most customer-focused, trained and experienced material handling professionals.

Raymond CustomCare is a total commitment to understanding your business - then delivering a comprehensive package of enterprise solutions and personalized service to help you drive down costs and run your operation smarter.

Just what you'd expect from Raymond.

Don't Just Take Our Word For It...

Read on to find out what our customers have to say.

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Customer Care: Committed to Customer Satisfaction

Customer Care Representative

The Raymond Corporation is committed to customer satisfaction. As part of this commitment, users of Raymond® products and services are provided a toll-free Customer Care number and an email address to use to promote feedback directly to The Raymond Corporation.

We believe in developing lasting partnerships with our customers, and in providing high quality products and services delivered through a dedicated and reliable organization. By listening to our customers, we can continually improve the value of Raymond products and services to deliver the best possible truck performance and uptime at the lowest overall cost.

Toll-free Customer Care number 1-800-8WE-CARE (1-800-893-2273)

Custom Engineering: The Key To Enhanced Productivity And Efficiency

Customer Care Representative

What can we do for you today?

No company understands better than Raymond that custom engineered solutions are critical for optimal efficiency. Our solutions enable you to consistently satisfy your needs for increased productivity, efficiency, and total operational cost reductions. In fact, every year, over 25% of our lift trucks are customized to meet individual customer needs.

From cold storage conditioning, special forks, extended masts, and much more – Raymond is committed to help you boost performance throughout your facility.

Raymond has decades of proven expertise customizing our lift trucks to meet any application requirement.